Refund & Cancellation Policy

New workspaces receive a 14-day free trial, with no payment card required, so your agency can evaluate PropSource before purchasing a subscription. PropSource does not offer a money-back guarantee after a paid subscription begins. A free trial does not limit any refund or cancellation rights that applicable law gives you.

Subscription fees pay for access during the billing period shown on your invoice or subscription details. A billing month runs from your subscription billing date; it is not necessarily a calendar month. Where an annual subscription is purchased, the paid period is the annual period shown on the invoice.

If automatic renewal is enabled, the subscription renews at the end of each paid period unless renewal is cancelled beforehand. Cancelling a renewal does not reverse a payment already processed.

Your authorised workspace administrator may cancel future renewals at any time. For cancellation assistance, email info@propsource.app from the administrator’s registered email address, including the agency name and a request to stop renewal. Please submit the request before the next renewal payment is processed and keep our cancellation confirmation for your records.

Once cancellation is confirmed, no further subscription renewal charges will be made. Your agency retains access for the remainder of the current paid billing period. At its end, the paid subscription expires and is not renewed. Any limited read-only access or grace period available under the platform’s access rules does not extend the paid subscription or create a new charge.

Logging out, uninstalling the app, or simply not using PropSource does not cancel a subscription. Cancellation is separate from closing a workspace or requesting deletion of agency data.

Except for the billing-error exceptions below or where required by law, fees for a paid billing period are non-refundable once access has been provided. We do not offer partial refunds or pro-rata credits for cancellation partway through a month or an annual period, unused days, reduced usage, or a decision to stop using the platform.

For example, if you cancel halfway through your paid billing month, your agency can continue using PropSource until that period ends. The remaining days are not refunded; the subscription simply runs out without another renewal.

We will investigate charges made twice for the same subscription period, incorrect amounts, and renewal payments taken after an effective cancellation. If we confirm a billing error, we will refund the duplicate, excess or incorrectly charged amount, as appropriate.

Send your agency name, invoice or payment reference, payment date, disputed amount and a brief explanation to info@propsource.app. Please report the issue promptly. Never email your full card number, security code or password.

We may request information reasonably necessary to verify the payment and your authority to act for the agency. We will communicate the outcome by email. Approved refunds are normally returned through the original payment method; the time they take to appear depends on the payment provider and your bank.

Nothing in this policy excludes, restricts or overrides rights or remedies that cannot lawfully be excluded. Where applicable, this includes rights under South Africa’s Consumer Protection Act and Electronic Communications and Transactions Act, including any applicable cooling-off rights, and mandatory consumer protections in your jurisdiction. Those rights take precedence over this policy. Whether a particular right applies depends on the transaction and the law concerned.

Cancelling renewal does not itself request deletion of your agency’s data. Data handling, export and account closure are governed by our Privacy Policy and Terms of Service. Contact us before the paid period ends if you need help arranging an export or closing the workspace.

For cancellation, billing or refund questions, contact info@propsource.app.